Last updated: October 21, 2026
You can cancel your subscription at any time from the “Manage subscription” link in every email (it opens the Dodo Payments customer portal), or by emailing support@jadetab.com. Cancellation stops future renewals; you keep receiving files until the end of the period you have already paid for.
If you are not satisfied, request a refund within 7 days of your first payment and we will refund it in full — no questions asked. Refunds go back to the original payment method through Dodo Payments and usually appear within 5–10 business days, depending on your bank.
Renewal payments are not refundable once the new period has started, except where required by law or if we failed to deliver the Service for most of that period.
The free plan has no charge; unsubscribe with the link in any email.
You can upgrade or downgrade at any time; the change takes effect as handled by the Dodo Payments portal (prorated where applicable).
support@jadetab.com — we reply within 2 business days.